OUR POLICIES
DELIVERIES & RETURNS
These Terms and Conditions (Terms) govern Your use of Tahu Skin Clinic and (Site) form a binding contractual agreement between you (You, Your) and Tahu Skin Clinic. By using this Site, You acknowledge and agree that You have had a sufficient opportunity to read and understand the Terms and that You agree to be bound by them. If You do not agree to be bound by these Terms, please do not continue to use the Site. These Terms were last updated in January 2022.
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Delivery Within Australia
We charge a $10 regular postage fee or $15 express postage fee for deliveries within Australia (as varied from time to time and subject to a surcharge for large orders). To find out the shipping charges that apply to You, simply add the items to Your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before You make any payment. It is Your obligation to enter the correct delivery address details at the time of ordering. We use all reasonable efforts to dispatch orders within 5 business days of the purchase date. Most Australian orders should arrive within 7 business days after dispatch depending on the destination. It is Your responsibility to inform us promptly if an order does not arrive either by emailing sally@tahuskinclinic.com within a reasonable period we will lodge an enquiry with the courier and advise You of any issues that are discovered.
Returns
In addition to Your statutory rights, if You change Your mind we will happily exchange or refund Your item/s providing the following conditions have been met:
- The items are returned within 30 days of the purchase date and the original sales receipt is present; and
- Items must be in original condition as purchased and the product has not been opened.
Returns/exchanges can be sent to:
Tahu Skin Clinic
149 King Street
Newcastle NSW 2300
If you return items to us that do not comply with the above requirements, we will return them to You at Your cost.
On receipt of your good being returned to Tahu Skin Clinic, a refund will be issued back onto the credit card used for purchase, excluding the transaction and shipping fees. If You experience packing problems, please check Your items against Your receipt. If there are any discrepancies, please email sally@tahuskinclinic.com as soon as possible and within 30 days of purchase date.
PRODUCTS
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Damage
If You receive any products in a damaged condition, we may issue You a credit in the amount paid for the products or send replacement products at our discretion if You notify us within 7 days of the delivery date. We may ask You to provide proof of the damage, as a condition of refund or replacement.
Risk
Risk of damage, loss or deterioration to products passes to You on delivery in accordance with these Terms.
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Products ordered by You remain our property until You pay for them in full.
Warranties
To the extent legally permitted, We exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any products or services supplied by Us (Warranties), other than those implied by statute which may not be legally excluded. Any liability We may have to You under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the products or services again or repairing, or paying the costs of repairing, the products, at our option.
TREATMENTS
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Booking and Cancellation Policy
By making a booking, You agree to be bound by our booking policy (Booking Policy).
You must arrive at the clinic at least 10 minutes before Your scheduled booking time to ensure that Your appointment runs for the full duration of the appointment and that the appropriate consent forms are completed by You. If You are running late, We reserve the right to cut short Your treatment time to ensure that our therapists are not late for their following appointments.
New clients booking an initial consultation (Consultation) will be required to make a non-refundable upfront payment to us of $70 (Booking Fee) in order to secure the booking. This amount must be paid prior to Your scheduled appointment and covers the cost of the initial consultation. Should You wish to book a Consultation and treatment at the same time, You acknowledge that that we typically allow 1 hour and 30 minutes for this type of appointment.
Should You proceed with the treatment on the day of Your appointment, we will deduct the Booking Fee from the total cost of your treatment. However, if You decide not to proceed with the treatment on the day of Your appointment, the $70 payment will cover Your consultation cost. We reserve our right to refuse to refund Your any part of the Booking Fee in the event that You fail to comply with these Terms.
We require at least 48 hours of notice should You wish to cancel or reschedule Your appointment.
If You wish to reschedule or cancel your appointment, You must notify our clinic not less than 48 hours prior to Your scheduled appointment. If You reschedule Your appointment, Your Booking Fee will be redeemable at Your next scheduled appointment or a refund will be issued, provided that You have given Us at least 48 hours’ notice. If You fail to provide sufficient notice (being at least 48 hours), You will forgo Your Booking Fee and You will not be able to redeem it at a later time.
In the event that You fail to show up at Your scheduled appointment, cancel or reschedule Your appointment within 48 hours of Your scheduled appointment, we will require You to make a late cancellation payment of $50 at Your next booking (Upfront Payment). When a $100 deposit has been pre-paid for the booking and there has been a late cancellation or no show, the $100 will be forfeited. This policy is to confirm Your commitment to attending Your scheduled appointment & to protect Tahu Skin Clinics interest in the incident of late cancellations or no shows.
Thank you for being a valued client and for Your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all Tahu Skin Clinic clients.
A notification reminder will be sent via SMS 48 hours prior to Your scheduled appointment. We understand that You may need to change your booking, and we kindly request that You provide us with a minimum of 48 hours to allow us enough time to offer that spot to another client, please phone the clinic on or email sally@tahuskinclinic.com if you cannot make your booking.
* If our clinic booking policy is not suitable, we advise not going ahead with making a booking.
Ethics Policy
The Tahu Skin Clinic ethics policy has been put in place so that our therapists exercise in unfortunate and unforeseen circumstances; this involves things such as personal injury that prevents clients from getting to appointments, any other potential emergencies that are genuine and prevent clients from attending, or death, debilitating sickness or disease.
Examples of situations that are NOT acceptable & will require cancellation fees;
- Forgetting appointments or "no showing".
- Last minute work roster changes.
- Mismanaging schedules or double booking.
- Running late & missing your appointment.
- Replying to our "Non reply" SMS reminder.
- Mild sickness such as colds/flu that do not prevent clients from attending work/events (we exercise caution & provide sufficient barriers to clients & staff).
*We do our best to accommodate last minute changes, however because of the high demand on our therapists we only provide a small window for genuine circumstances.
Payment Policy
- We accept Eftpos, Visa, MasterCard, Cash, AMEX, Afterpay & ZipPay.
- At Tahu Skin Clinic we do not hold any personal client accounts, all appointments preformed the day of the treatment must be paid in full that day.
- If you fail to pay for your service the day of your treatment or leave the premises without payment or knowledge of the therapist, you will forthwith be banned from the clinic and all future appointments will be immediately cancelled. In this circumstance Tahu Skin Clinic holds the rights to legally pursue this incident